Survey Confirms Public is Satisfied with Allegan County Courts

ALLEGAN, MI –  For the third consecutive year, court users say they are satisfied with their experiences in the Allegan County courts, including the 48th Circuit Court, Allegan County Probate Court, and the 57th District Court. Allegan County Building

Using a survey that was administered in courts statewide, the Allegan County courts asked court users questions about their level of satisfaction with court services.  Across the board, court users said that each court was accessible, timely, fair, and that they were treated with courtesy and respect.

Developed with input from judges and court administrators statewide and tabulated by the State Court Administrative Office, the survey enables courts to identify strengths, provide positive feedback to employees, and target areas for improvement. The survey was completed by a range of court users, including parties to cases, attorneys, jurors, and others.

“Public input is vitally important because court users can help us make critical management decisions to improve the efficiency of court operations,” said Chief Circuit Court Judge Margaret Zuzich Bakker. “Our goal is to provide quality public service to those who seek justice, and input from the community is vital in achieving success.”

Highlights from the survey administered to users of the 48th Circuit Court and the Allegan County Probate Court include:

  • 85% of court users felt that they were treated with courtesy and respect by court staff.
  • 76% of court users said the way the judge or magistrate handled their case was fair.
  • 77% of courts users were able to get their business done in a reasonable amount of time.

Probate Register/Court Administrator Avery Rose said he believes that the results reflect positively on the assistance provided by court staff. “We are pleased to see that staff are helping people handle their court business courteously and in a timely fashion,” he said. “But we also hope to build on these numbers by improving the way in which we provide services to litigants, attorneys and others.”

Highlights from the survey administered to users of the 48th Circuit Court and the Allegan County Probate Court include:

  • 85% of court users felt that they were treated with courtesy and respect by court staff.
  • 76% of court users said the way the judge or magistrate handled their case was fair.
  • 77% of courts users were able to get their business done in a reasonable amount of time.

Probate Register/Court Administrator Avery Rose said he believes that the results reflect positively on the assistance provided by court staff. “We are pleased to see that staff are helping people handle their court business courteously and in a timely fashion,” he said. “But we also hope to build on these numbers by improving the way in which we provide services to litigants, attorneys and others.”

Chief Judge William A. Baillargeon of the 57th District Court stated, “The 57th District Court has a reputation for integrity and efficiency.  State reviews of the court for accuracy and timeliness in reporting consistently reveal that the hard working clerks, judicial personnel and probation staff of the 57th District Court rank at or near the top of the state in every category measured. The results of this public survey are especially gratifying because they show that the people served by the court recognize and appreciate this dedication to the public and to the administration of justice here in Allegan County.”

The public satisfaction survey is part of a statewide initiative of the Michigan Supreme Court and the State Court Administrative Office to measure and report on court performance. In 2013 and 2014, a total of nearly 50,000 surveys were completed in courts throughout Michigan. Visit www.courts.mi.gov for more information.

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