Tuscola County 9-1-1 Dispatcher Uses Smart911Chat to Save Domestic Violence Victim

CARO, MI. – A Tuscola County Central Dispatch telecommunicator was recognized for her outstanding efforts to aid an individual in need using Smart911, the County’s lifesaving 9-1-1 service proven to improve emergency response. Tuscola County Central Dispatch

Director Sandra Nielsen presented Dispatcher Amanda Berlin with a SmartSave Award from Smart911 which honors and rewards 9-1-1 call takers, dispatchers, and emergency responders who are able to effectively use the national public safety service to positively affect the outcome of an emergency.

The weekend of April 23rd, Berlin received a 9-1-1 call from a mobile phone, where arguing and screaming were clearly heard in the background. The caller hung up before an exact location could be determined. The 9-1-1 caller did not answer the follow up calls. However, she responded, “Yes, please send help,” to Berlin’s outbound text in less than 30 seconds. After receiving the caller’s exact location, Berlin immediately dispatched first responders who rescued the caller and arrested her assaulter.

“Victims of domestic violence are not always able to safely communicate with 9-1-1. Fortunately, Smart911Chat provided a communication channel for the victim to provide her exact location,” said Berlin, a dispatcher of 8 months. “In an emergency, every second counts and we’re thankful we have tools like Smart911 to save time and save lives.”

Smart911 allows citizens to create a Safety Profile for their household that includes any information they want 9-1-1 and response teams to have in the event of an emergency. When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call-taker, allowing them to send the right response teams to the right location with the right information.

With Smart911, responders can be aware of many details they would not have known previously: fire crews can arrive at a house fire knowing how many people live in the home and the location of bedrooms, EMS can be advised of allergies or specific medical conditions, police can have the photo of a missing child in seconds rather than hours and more.

“We implemented Smart911 in Tuscola County less than a month ago knowing it would save lives,” said Sandra Nielsen, Director Tuscola County Central Dispatch. “The addition of the Smart911Chat feature has better equipped our dispatchers to rescue those who aren’t able to safely communicate over the phone.”

Residents are encouraged to create their Safety Profile with Smart911 at www.smart911.com today to have their information immediately available to 9-1-1 in an emergency. Smart911 data is private and secure, is only used for emergency responses and available to the 9-1-1 system in the event of an emergency call.

(Visited 1 times, 1 visits today)